- I have been a satisfied owner of an EAG 700 but I noticed in the tennis magazine a photo of one of your new machines with a thumb activated swivel clamp instead of the fixed string clamps on my machine. This improvement seems major. Can I upgrade my machine to the thumb activated swivel clamp?
No, you can not use the swivel clamp. If you really would like to have the swivel clamps. You will need to purchase the new turntable, two mounting stocks, two swivel clamp bases and two swivel clamps. These parts are very expensive. It is not worth to upgrade the machine.
- I just get the Flex 722e machine. Could you tell me after I pull tension on my strings do I shut the switch off then move my clamp then release it... or do I leave the power on then move my clamp then release it... hope you understand my question.. Thanks again for putting up with me.
No, you do not need to shut the tension switch off. Just move the clamp and hold the tensioned string. Then push the tension switch to "rewinding" position to release the string.
- Does the flex 722e table-top machine work on 240 volt U.K. electric? or does it need an adapter/transformer?
No, you do not need any adapter/transformer. It works on 240 volts electric.
- According to the description of Flex 722e, it use a DC electric motor. Is a transformer included in the package? Or is it sold separately?
No, you do not need any adapter. The machine includes the transformer to convert the AC power to DC power.
- I´m considering the choice of the model Flex 840, but I was looking at the site and it appears that need some muscle power to rotate of the crank of tension to get it to the right tension when you are stringing, am I right?
No, you do not need any muscle power. It is very easy to rotate it.
- I bought Hawk 26 stringing machine two years ago from you. Everything is working fone. I'm curious if I could upgrade two point mounting system to the same system as of Flex 740 system which is six point suspension mounting system, 4 side support arms, 360 degree swivel turntable, 2 swivel clamps (PN-1002), ConLock swivel clamps bases. Can I attach swivel turntable of Flex 740 to metal machine base of my own Hawk 26. If yes, please what is the price all together.
No, you can not upgrade your Hawk 26 to Flex 740. If you would like to upgrade it, you will need to purchase the new machine base, the turntable, 2 mounting stocks, 2 swivel clamp bases and 2 swivel clamps. These parts are very expensive. This upgrade is not worth.
- I have the Hawk 26e. I think ordering the other model, with clamp fixed to the base, like the Hawk 126e or Flex 722e. I was wondering if you will be willing to have my machine upgraded?
No, you can not upgrade your Hawk 26e to Hawk 126e. If you would like to upgrade it, you will need to purchase the new machine base, the turntable, 2 mounting stocks, 2 swivel clamp bases and 2 swivel clamps. These parts are very expensive. This upgrade is not worth.
- I need a new clamp for my Hawk 800 machine, let me know if its possible and how much it would cost?
Yes, you can get the latest clamp PN-1012.
Customer feedback : March 4, 2006: Thanks so much for the new clamp (PN-1012) it is really great.
- Can you calibrate the drop-weight machines?
No, you can not calibrate the drop-weight machines. But you can re-scale the tension rod for the tension setting.
- I am not familiar with the glide bar system. Does the single action clamp swivel for the cross strings?
For cross stringing, you just need to slide the glide bars out of the tracks. Rotate the glide bar 90 degree and then mount the glide bar back to the tracks for the cross stringing.
- Hi, just wanted to know a little bit about the DC motor, does the machine have an adapter on it so I can just plug it in and run it, or do I have to buy a adapter?
No, you do not need any adapter. The machine includes the transformer to convert the AC power to DC power.
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What kind of power source are these meant to go off of? How well will it work off a household outlet? Does it come with a converter to use off a household outlet? How much does a converter cost?
No, you do not need any adapter. Just get the power from wall outlet, 110V or 240V.
- Why is an electronic machine slower than a lock-out machine? Is it simply because the string is pulled more slowly?
The speed of the motor is designed to turned very slowly to prevent from the string break. Therefore, it is slower that the crank machine.
- I'm a long time Eagnas owner (former Hawk 80) and currently own a GB model. Now I'm interested in upgrading again to a electronic model. When going through your FAQ it mentioned that the electronic models require more maintenance than the other two types. Just wondering what type of maintenance is required and if it could be done by the home user?
The electronic tension head has lots of electronic components, just like any electronic device, such as your TV, PC, microwave oven. If one single electronic component fails in the future, the electronic tension will be out of service. If fail, you just can not service it by yourself unless you are in the electronic field. You need to send the electronic tension head back to us for the service.
- I am now a little concerned about the maintenance of the electronic machines. How frequently do they need to be serviced, do they go wrong more often than the crank machines?
Yes, for all the electronic machines you might need the service or maybe not. We just can not predict it. But the manual crank machines you usually do not need the service. Obviously there is little to go wrong with manual crank machines.
- Can you give me more information about the TCG-100 tension calibrator? When is it used - after the stringing or at the same time of stringing?
The TCG-100 tension calibrator is used before stringing to test the accuracy of the stringing machine.
- Do you sell just the electric tensioner part? My drop weight gripper broke, so i am looking to upgrade to an electric tensioner. How does it attach to your base?
Yes, we have the electronic tensioner parts in stock. Just use 2 screws to attach the electronic tension head to the machine base.
- I own the Flex 740 and am very happy with it. I am inquiring about possibly retrofitting an electric tension head to it to speed up my string jobs. I've looked on the website and it appears that you have a few to choose from.
Yes, we have the electronic tension head in stock. You can convert the drop-weight machine into the electronic machine.
- I'm considering purchasing a Smart 6000, but I noticed in your FAQ that electronic machines need maintenance. Is this maintenance I can perform myself? How often does maintenance need to be performed?
No, you can not service the electronic tension head. We provide 1-year warranty for the electronic tension head. Within 1-year, It is free service. Normally you do not need to serivce the electronic tension head. But if it has the problem, you will need to send it back to us for the service.
- I recently purchased the Hawk 26e stringer about a month ago, I was wondering if there was a way to purchase the dual-action swivel clamps and have it work with my Hawk 26e.
No, you can not use the swivel clamps because your machine does not have the swivel clamp bases and the turntable.
- I would like to know if PN-3050 or PN-3091 badminton floating clamp will work with Eagnas 350? Would these tools be effective in stringing with Eagnas 350?
You can use the floating clamps for any machines.
